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If you wish to register a complaint please write to us at Victoria House, 259 Union Street, Aberdeen, AB11 6BR or call us on 01224 582185. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.